What our Dental Virtual Assistants can do for you

Our Dental Virtual Assistants are competent and well trained to take on any task assigned to them at the doctor's office. They have mastered task that include (but not limited to):

• Front Desk work: This includes call triaging, and scheduling and organizing patient visits per doctors' availability. It also encompasses making and receiving calls from different affiliated facilities such as diagnostic facities, and other practices from different healthcare providers. 

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• Prior Authorization (Pre-Determination): Our Medical Virtual Assistant have mastered the different ways and processes of acquiring prior authorization/pre-certification for medication, procedures, and visits, and achieve results in a timely manner. They are competent to achieve approval using the main forms of prior authorization which include the direct method (calling the insurance provider), medication portals, Availity portal, and other portals such as CoverMyMeds.

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• Insurance Eligibility and Verification: Our Medical Virtual Assistants understand that eligibility and insurance verification is a crucial step for all patient encounters, whether inpatient or ambulatory. They are equipped with knowledge to differentiate different insurance healthcare plans, to ensure a right coverage of the patient in-line with the insurance that is acceptable to your practice.

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• Billing: As medical billers, our Virtual Assistants are experts in creating accurate, formally correct claims, checking for accuracy in transaction reports, and creating bills for patients. They are trained to pay close attention to detail while processing claims prior to sending over to the payers (insurances). Our Virtual Assistants have demonstrated competency in processing claims through clearinghouses, prior to forwarding to the payers. Once payers have received and responded to claims, our Virtual Assistants have mastered the process of keenly reviewing the transaction report and checking for accuracy, prior to processing reimbursement.

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• Dental Scribing: With an incredibly strong medical background, our Medical Virtual Assistants have demonstrated tremendous skills in scribing and transcribing. They have been trained and mastered the SOAP format, which is one of the clinical standards of taking progress notes. They are experts in listening and typing skills, and are able to catch and provide complete notes in a timely manner. They have been trained, and demonstrate proficiency to tae progress notes using Electronic Medical Records (EMR) systems.

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